Grievance Redressal Policy
Shri Gurunanak Public Higher Secondary School, Jagdalpur is committed to providing a safe, transparent, and supportive environment for students, parents, guardians, and staff. The school has established a structured Grievance Redressal Mechanism to address concerns fairly, promptly, and confidentially.
Objectives of the Policy
- To provide a clear and accessible platform for addressing grievances
- To ensure timely and impartial resolution of complaints
- To promote trust, transparency, and accountability
- To maintain a positive and harmonious school environment
Who Can Raise a Grievance?
The following stakeholders may raise grievances:
- Students
- Parents or Guardians
- Teaching and Non-Teaching Staff
Types of Grievances
Grievances may include, but are not limited to:
- Academic concerns
- Disciplinary matters
- Infrastructure or facility-related issues
- Harassment, bullying, or safety concerns
- Administrative or fee-related issues
Grievance Redressal Committee
The school has constituted a Grievance Redressal Committee consisting of:
- Principal – Chairperson
- Senior Teaching Staff Members
- Administrative Representative
- Student / Parent Representative (where applicable)
Procedure for Submitting a Grievance
- Grievances should be submitted in writing to the school office or designated authority.
- Complaints may also be submitted via email or through official communication channels.
- Anonymous complaints may be reviewed at the discretion of the school.
Resolution Process
- All grievances will be acknowledged within a reasonable time frame.
- The committee will review the grievance impartially.
- Necessary discussions and inquiries will be conducted.
- Resolution will be communicated to the concerned party.
Confidentiality
All grievances will be handled with strict confidentiality. Information will be disclosed only to individuals directly involved in the resolution process.
Escalation of Grievances
If the complainant is not satisfied with the resolution, the grievance may be escalated to higher authorities or the school management for further review.
Policy Review
This policy may be reviewed and updated periodically to ensure its effectiveness and compliance with applicable regulations.
Contact Information
For grievance submission or queries, please contact:
Shri Gurunanak Public Higher Secondary School
Jagdalpur, Chhattisgarh, India
Email: (School official email)
Phone: (School contact number)
